Delayed delivery
If the seller does not deliver within the expected flow, contact support before completing the order.
Resolution
Refund & Dispute Policy
This page sets clear expectations for refund, cancellation and dispute handling in digital marketplace orders.
Incorrect product
If the item, account, code or service does not match the listing, collect proof and request support review.
Evidence matters
Screenshots, order chat, delivery details and payment notifications help support review the case faster.
Seller resolution
Support may ask the seller to correct the delivery, replace missing details or respond with proof.
Refund route
When a valid issue cannot be resolved, support can review cancellation or refund options according to the order state.
After completion
Completed orders are harder to reverse. Always check the product before confirming completion.
Checklist
How to open a dispute
These rules are shown publicly so buyers and sellers know what a safe Mialpa transaction should look like.
- 01Do not confirm the order if the delivery is incomplete or incorrect.
- 02Collect screenshots and keep all messages inside Mialpa.
- 03Contact support with the order number and a clear explanation.
- 04Wait for support review and seller response before taking further action.
Have a problem with an order?
Open support as early as possible and include your order number, screenshots and a short explanation.
Contact Mialpa